# Submit a Support Ticket

Contact Polyester support about a private or account-specific question.

Use **[My Submissions](https://testnet.polyester.com/help/my-submissions)** to create a support ticket and follow replies from Polyester support.

Include a short description of your question and any relevant account, order, transaction, or Flow ID. Never include a password, seed phrase, private key, MFA code, recovery code, or API private key.

## FAQ

### Will the team ever ask for my private key, recovery phrase, or verification code?

No. The team will never ask for your private key, recovery phrase, login or MFA codes, recovery codes, or API private key. Never share these in messages or support tickets. The Polyester team will never send you an unexpected private message. Treat these messages as phishing attempts and exercise caution.

### Where should I go for account support, bug reports, or product feedback?

You’ll need a Polyester account to create a ticket. After signing in, click the chat box icon in the lower-right corner of the app and follow the instructions to submit support requests, bug reports, or feedback. You can track your previously submitted tickets in My Submissions.

### What information should I include when reporting a problem?

Describe what you were trying to do, what happened, and what you expected. Include the steps to reproduce the problem if applicable, the approximate time and time zone, your device and browser, and any relevant order or transaction ID. Screenshots or a short recording can help. Never include passwords, private keys, recovery phrases, login or MFA codes, recovery codes, or API private keys.

### How can I contact the team about a partnership or business inquiry?

Submit a partnership or business inquiry through the customer support tool. You’ll need a Polyester account to create an inquiry. Include all relevant details, and the team will get back to you.